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General Support
General usage information from technical setup to account help.
Camera & Mic Set Up
We recommend that you use an updated version of either Google Chrome or Firefox. When you visit our mock interview practice area in Google Chrome and Firefox, you will likely be prompted in your browser to permit Big Interview to access your webcam and microphone. That alert may look something like this: Click "Allow" and your webcam should start up. If it doesn't visit the sup
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Advanced Webcam Troubleshooting
There are a couple reasons why your webcam may not be working. Here are a few of the possible problems and steps to resolve the issue. Problem: Webcam Not Working on Windows 10 with Any Application There are a variety of reasons why your camera may not be working with any of your applications. Here are a few steps to follow or eliminate as you troubleshoot the problem. Solution 1: Multiple Applications Requesting Camera Access Simultaneously As a first step, please make sure you are
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System Requirements
Big Interview is a cloud-based service that runs primarily on HTML5 in a Web browser. We support the following Browsers and Operating Systems: WEB BROWSERS Latest version of Google Chrome (Although other browsers are supported, we highly recommend using updated versions of Google Chrome or Firefox for the best experience possible.) Latest version of Mozilla Firefox Latest version of Microsoft Edge OPERATING SYSTEMS On the OS-side, we support users running a minimum of Windows
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FAQ - AI Feedback
Why AI Feedback? After nearly a decade of helping schools and organizations prepare their users for job interviews, we realized we could do more. Users have told us they want immediate feedback on how to improve their interview skills. However, we know career counselors have limited time to spend with each individual - and that they’d rather spend time on meaningful coaching
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My Account
Your Account page allows setting information about your profile, time zone, password and avatar. You can manage your Billing, and setup a web cam and microphone. Under "About You" tab you can fill out personal information abouit your job search! Let's look at these each one by one. Profile Enter your First and Last name, Email and Time zone. This is also where you'll go if you ever need to change your password.  Cancelling your Big Interview account is a simple process. Once you cancel your account, you'll be automatically removed from our system and prevented from any future charges. We'll be sorry to see you go, but understand that there's plenty of reasons for leaving- hopefully it's because you've just landed your dream job! First, login to your Big Interview acc
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The Big Interview Mobile App
From interacting with the curriculum to recording mock interviews, our mobile app helps reach users anywhere, at any time. You can download the app for free here or search for "Big Interview" in the App Store (for iPhone) or from Google Play (Android). *Once you have the app downloaded on your phone, you will need to create an account. You must create your account using the online version. You can then sign into your app with those credentials. The app is very str
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AI Feedback
AI is an optional feature for schools and organizations, so make sure your school has AI enabled Our new AI Feedback feature is a great way to improve your interviewing skills and pinpoint your strengths and weaknesses. When you save a video, our AI will process your video and then offers you immediate feedback on how you are doing with your interview prep and immediate coaching on how to improve. To try out our AI Feedback, go to a practice interview or
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Google Certificates
Congratulations on completing your Google Certificate! Big Interview is excited to offer you one year of access, so that you can practice your interviewing skills and land your dream job. Register for Big Interview at https://googlecerts.biginterview.com/ and then log into your account. You will see tons of lessons, practice interviews, and other learning tools. Feel free to explore the site and utilize all of our different features. We also have practice interviews specific to your Google
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