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General Support
General usage information from technical setup to account help.
Camera & Mic Set Up
Your camera and microphone choices will be a function of what browser you're using, and whether or not it supports HTML5 and/or Adobe Flash. INSTRUCTIONS FOR GOOGLE CHROME & FIREFOX BROWSERS: When you visit our mock interview practice area in Google Chrome and Firefox, you will likely be prompted in your browser to permit Big Interview to access your webcam and microphone. That alert may look something like this:  Latest version of Mozilla Firefox Latest version of Microsoft Edge Latest version of Safari (You will need to [enable adobe flash player](https://support.biginterview.com/en/articles/3
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How To Record Using Safari
To record your mock interviews using Safari, you will need to Enable Adobe Flash Player. Here is how to do that: Check Safari version on your Mac Before you start, check the version of Safari running on your Mac. To display the version number, choose Safari > About Safari. If your Safari version is 14.0 or later, follow the steps in For Mac OS X 10.11, macOS 10.12, and later. If your
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Advanced Webcam Troubleshooting
There are a couple reasons why your webcam may not be working. Here are a few of the possible problems and steps to resolve the issue. Problem: Webcam Not Working on Windows 10 with Any Application There are a variety of reasons why your camera may not be working with any of your applications. Here are a few steps to follow or eliminate as you troubleshoot the problem. Solution 1: Multiple Applications Requesting Camera Access Simultaneously As a first step, please make sure you are
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Cancelling your Account
PLEASE NOTE: the info below relates to consumer accounts only (and not school, library or government-related user accounts) Cancelling your Big Interview account is a simple process. Once you cancel your account, you'll be automatically removed from our system and prevented from any future charges. We'll be sorry to see you go, but understand that there's plenty of reasons for leaving- hopefully it's because you've just landed your dream job! First, login to your Big Interview acc
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The Big Interview Mobile App
From interacting with the curriculum to recording mock interviews, our mobile app helps reach users anywhere, at any time. You can download the app here or search for "Big Interview" in the App Store (for iPhone) or from Google Play (Android). *Once you have the app downloaded on your phone, you will need to create an account. You must create your account using the online version. You can then sign into your app with those credentials. The app is very straightforw
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My Account
Your Account page allows setting information about your profile, time zone, password and avatar. You can manage your Billing, and setup a web cam and microphone. Under "About You" tab you can fill out personal information abouit your job search! Let's look at these each one by one. Profile Enter your First and Last name, Email and Time zone. This is also where you'll go if you ever need to change your password. 