FAQ

Can I use Big Interview to get reviewed by friends, family, and mentors?

Yes, you have the option to utilize Big Interview to seek feedback from friends, family, and mentors. You can share individual video recordings or a series of videos that you have prepared for an assignment with them. From "My Videos" click on the "Share" button and enter email addresses of people you wish to review your videos. Each person you invite will receive an email invitation from Big Interview, prompting them to watch your recorded videos and provide their feedback. Once they have submitted their reviews, you will receive an email notification. To share from Assignments, click the up arrow and enter the email addresses of people you wish to review your videos.

The demographics pop-up won't close. Can't get past demographics.

This is typically due to an outdated browser. Ensure your browser is updated and also clear your cache. If you are still unable to move past the pop-up, contact support through chat or email support@biginterview.com

What if I don’t have a camera or microphone on my device?

You can still get a lot of benefit out of the system even if you can't utilize the practice interviews. The video and written curriculum have a lot of valuable content that can help you prepare for your interview. Another way to practice is to utilize the Answer Builder to plan your interview responses using the STAR method. Lastly, the Question Library includes tons of tips and sample answers.

Where can I obtain an organization code?

Some universities and organizations use an alphanumeric code in order to register for a Big Interview account. Reach out to your organization in order to obtain the code.

An organization code is different than an Assignment code. You'll use an organization code for creating an account. Assignment codes are entered in the assignment area once you are already logged into Big Interview.

Can we add pre-recorded or custom questions to this platform?

It's easy to add pre-recorded questions or record custom questions directly in the system. You must have admin status in order to add questions to Big Interview. You can add questions within Custom Sets or in Assignments.

How do I receive a certificate?

Once you complete certain modules within Big Interview, you’ll receive a certificate of completion. In order to receive a Certificate, you will need to complete the entire module. You should see a green checkmark next to every lesson, practice question, and quiz in the module. If you are missing any checkmarks, you won’t get your certificate. In order to view and download your certificates, click on “My Certificates” from Interview Curriculum area.

Is this free for students?

If your school or organization is subscribed to Big Interview, yes it's free. For registration assistance here's a link that can help you out. Here's a link that can help you understand how to register/access the site.

How can I save my interview/videos to my computer?

At this time, users are not able to download interview responses. Videos are saved to "My Videos".

Can I add photos to the Resume Builder?

At this time, photos cannot be added when building out your resumes in the resume builder. 

Can I use a virtual background?

Users cannot change their background while recording. They cannot use a virtual background.

Why is the Resume Scan Button Grayed Out?

A scoring guide must be chosen before being able to scan a resume for AI feedback. If a scoring guide is not chosen, you will not be able to scan your resume.

How do I Mark Videos as Watched

When users watch videos in the curriculum, the videos are marked as watched. Sometimes videos are not marked as watched. First, confirm you have watched the video all the way through and have completed all associated tasks like Practice Questions and Quizzes. If you still don’t see a checkmark, reach out to the support team.

Can I add a phone number to my account?

At this time, you cannot add a phone number to your account profile within Big Interview. You can add your name, email, password, and set your time zone.

Can I have a transcript for this question/video response?

Currently, transcripts of interview responses cannot be downloaded as a file. However, if your organization has AI Feedback enabled, you can view the transcript of your answer at the bottom of the AI Feedback section. From there, you can copy the transcript text if needed, but it isn’t available as a direct download.

Is there a search function available to look for specific questions?

Yes, if you navigate to Learn tab and click on Question Library, on the upper right portion, there will be a search bar in which you can perform a keyword search.

Can I upload my resume to the Resume Curriculum?

No, you cannot upload your resume to the Resume Curriculum. You are able to upload your resume to the Resume Builder.

How can I get past demographics survey/close the demographic survey?

If a you are having trouble with demographics survey, this is typically due to an outdated browser. Ensure your browser is updated and also clear your cache. If you are still unable to move past the pop-up, let us know and we will disable it for you.

VideoAI Feedback and the Mobile App

VideoAI feedback is not available through the mobile app at this time. To receive this feedback, you must record on either a laptop or desktop.

As an admin, how do I change my organization's url or logo?

Send the changes to support or contact your CSM directly with the changes (including the logo file and desired url).

Updated on: 17/11/2025