Articles on: General Support

Managing Your Account (Email, Password & Profile)

If your organization uses SSO for authentication, certain account settings are managed by your organization. Contact your organization's IT department or administrator if you need to change your password or email address.

You can manage your account information, password, language, timezone, and other profile settings from the My Account page.

Accessing My Account

To access your account settings:

Log in to your Big Interview account.
Select your profile or account menu.
Select My Account.

The My Account page includes two sections: Profile and Profile Image.

Profile

The Profile section allows you to update your account information and preferences.
You can update the following:

First Name
Last Name
Language — choose between English and Spanish.
Email
Timezone
Password
Enable Eye Tracking Feedback — check this option to enable eye-tracking feedback when available.

After making your changes, select Update Profile to save your changes.

Profile Image

The Profile Image section allows you to add or update the image associated with your account.
Follow the prompts on the page to upload or change your profile image.

Billing (Consumer Accounts Only)

If you have a consumer account, billing and account cancellation options may be available from your account settings.
For information about canceling your account, see Canceling your Account.

Frequently Asked Questions

How do I change or update my email address?

You can update your email address from the Profile section of My Account.

Go to My Account.
Under Profile, update the Email field.
Select Update Profile to save your changes.

How do I change my password?

You can change your password from the Profile section of My Account.

Go to My Account.
Under Profile, update the Password field.
Select Update Profile to save your changes.

How do I change my language?

You can change your preferred language from the Profile section of My Account.

Go to My Account.
Under Profile, select your preferred language from the Language menu.
Select Update Profile to save your changes.

How do I change my timezone?

You can update your timezone from the Profile section of My Account.

Go to My Account.
Under Profile, select your timezone.
Select Update Profile to save your changes.

Regular sign-in: You enter your email address and a Big Interview password.
SSO: You sign in through your school's or organization's login page using your school or work account.
Having a school email address does not automatically mean you use SSO. If you're unsure, contact your school's administrator or Big Interview Support.

I forgot my password. How do I reset it?

If you sign in with your email address and a Big Interview password:

Go to the Big Interview login page.
Select Use password, if prompted.
Select Forgot Password.
Follow the instructions in the email you receive.

If you sign in through your school's or organization's login page (SSO), reset your password through your school or organization's password-reset process instead.

I didn't receive my password-reset email. What should I do?

Check your spam or junk folder and make sure you entered the correct email address. If you still don't receive the email, contact Big Interview Support for help investigating the issue.
If you sign in through your school's or organization's login page (SSO), contact your school's IT department to reset your password.

How do I enable Eye Tracking Feedback?

If the feature is available for your account, you can enable Eye Tracking Feedback from the Profile section of My Account.
Select Enable Eye Tracking Feedback, then select Update Profile to save your changes.

Updated on: 16/10/2026

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