• Big Interview Weekly Onboarding Call

  We’re thrilled to have you on board! Join our Weekly Onboarding Call, where we guide you through launching Big Interview successfully and give you the tools to get started as an admin. This 30-minute session will cover everything you need to know to maximize Big Interview for your organization, from setup to ongoing support. What to Expect: Going Live with Big Interview Welcome! We’ll start with the essentials, walking you throuFeatured

• Creating an Assignment

  From the admin view, click on the Assignments button (in the top nav bar). Click the green button that says "Add New Assignment." You will be prompted to give your assignment a name, description, and due date. Configure your Take Limits and Time Limits. These settings determine how many times a user can attempt the aPopular

• Admin Status Levels and Adding Admins

  Admin Status Levels There are two levels of admin status within Big Interview. Here is a brief description of each level: Top-Level Admin: This user has full access to the admin panel, including reports. While they can manage and remove all admin types, additional Top-Level Admins cannot be created via the Add Org Admins option in the profile dropdown. Organizational Admin: Also referred to as an 'Org Admin', these admins can utilize custom sets and assignments but do not have accFew readers

• Reviewing an Assignment

  Once a user has completed an assignment, what's next? This article covers how to review an assignment from the admin area. If the student shared an external link, you can follow the same steps outlined in this support article. Go to the "Assignments" tab and locate your assignment. Click the assignment name to view a list of users who have completed the assignment. Click on "Review Now" to begin reviewing.Few readers

• Email Delivery: Whitelisting Big Interview Email

  Big Interview uses highly reputable email domains to ensure that emails are delivered. However, email delivery can still sometimes fail due to various security systems between Big Interview and students. In order to ensure email deliverability, Big Interview monitors and acts on spam scores, blacklisting, IP throttling, and more. In addition to whitelisting IPs and domains, please identify any internal limitations you may have with receiving email and surface them to our Support Team. WhiFew readers

• Rating and Reviewing Practice Videos

  There are two ways to access user Practice videos to rate and review. Users can share the videos with you via email or you can look up the user in the admin area. METHOD ONE When a user shares a Practice video with you, you'll receive an email notification. Click on the link to rate and review the video. You do not need to have a Big Interview account in order to review the videos. (https://storage.crisp.chat/users/helpdesk/website/1a7fca12bb324d00/628264b0-8842-421a-bc74-96f66cuzFew readers

• Creating Custom Sets

  Custom Sets Overview Custom Sets function the same way as Practice Sets: users can record as many takes as they like, with no time limits. Completing the entire set is optional. Unlike Assignments, video lessons cannot be added to Custom Sets. NOTE: Custom Sets do not include reporting features. However, users can share their recorded responses directly with admins for review and feedback.Few readers

• Invite Your Users

  Inviting your users to Big Interview is easy! Just go to the Admin side of your account and click on the Users tab. Click on the button that says Invite Users. You can either invite them one at a time or import a CSV list. If you are uploading a CSV, the columns should be: First Name, Last Name, Email, and Role (admin, orgadmin, or user). (https://storage.crisp.chat/userFew readers

• Resume Templates

  From the admin side of Big Interview, click on "Resume Templates." Click on "Upload Template." upload resume Name the template andFew readers

• Managing Assignment Sharing & Ownership

  Managing Assignment Sharing & Ownership The Sharing & Ownership settings allow admins to control who can view, collaborate on, and manage assignments. These options make it easier to keep assignments private when needed, share them with selected admins, or transfer ownership. Accessing Sharing & Ownership Settings Go to the assignment you want to manage. Open the Actions dropdown menu. Select Sharing & Ownership to view privacy, sharing, and ownership options.Few readers

• Weekly Office Hours (Admin and Staff)

  Overview Big Interview hosts live Weekly Office Hours to help administrators and staff get answers to questions, troubleshoot issues, and share best practices for engaging users. These sessions are open to all institutional partners and provide a chance to connect directly with our Customer Success team. What to Expect Each session is a casual, drop-in format where you can: Ask questions about setup, usage, or reporting Learn how other institutions are using Big Interview PreviFew readers

• Resetting Assignment Takes

  For Admins / Instructors You can reset a user’s takes by following these steps: Open the assignment in your Admin or Instructor view. Locate the student’s submission under In Progress by User. Select Reset User Takes. This will clearFew readers

• Removing Users

  For Organizations Using SSO If your organization uses Single Sign-On (SSO), user accounts are managed through your institution’s Identity Provider (IdP). Your team is responsible for deactivating accounts within that system to ensure identity and authentication remain under youFew readers

• Requesting Custom Dashboards or Reports

  What You Can Request Custom dashboards and reports can include: Usage summaries for specific time periods Data by assignment, scoring guide, video module Adoption trends, engagement metrics, or user activity details Metrics such as interview counts,  resume scans, lessons watched, etc How to Request Submit a Request: CFew readers

• Big Interview-Mixpanel Reporting

  Big Interview-Mixpanel Reporting We rebuilt our analytics system and connected Mixpanel directly to the Big Interview Dashboard. This means the data you see now is more accurate, refreshed daily, and gives you a much clearer picture of how your users are engaging with the platform. With the latest update, you can download your own analytics reports (for the last 3, 6, or 12 months) anytime without waiting or emailing support.Few readers

• Admin Reporting Dashboards

  Time filters Use the time period dropdown at the top of the dashboard to adjust the reporting window. You can quickly switch between: Three-month view Six-month view Twelve-month view What you will see High-level overview of platform activity Breakdown of key events at the individual user level Activity trends over time to help you spot patternFew readers