Admin Status Levels and Adding Admins

Admin Status Levels

There are two levels of administrator access within Big Interview.

Top-Level Admin: This administrator has full access to the Admin Dashboard, including reports and user management. Top-Level Admins can manage both Top-Level and Organization Admin accounts.
Additional Top-Level Admins cannot be created using the Add Org Admins option in the profile menu. To grant Top-Level Admin access to an existing user, navigate to the Users tab, select Invite, and update the user's administrator level to Top-Level Admin.

Adding Additional Admins

If a faculty or staff member needs to review videos from the Admin Dashboard or create custom interview sets or assignments, they will need administrator access.

Step 1: Click on 'Add Org Admins' from the right account menu (under your name). Note: This area is specifically for adding Organizational Admins and managing both types of admins.

Step 2: Enter the email address for the admin you would like to add.

Step 3: If the user already has a Big Interview account, simply click "Confirm". If they are a new user, enter the first name, last name, password, and click "Save".

Removing or Changing Admins

To manage existing permissions, click on the profile dropdown and select 'Add Org Admins.' Scroll down to the list of current administrators. From here, you can view both Top-Level and Org Admins.

• To revoke administrator access entirely, click the red 'Remove' text next to the desired name.
• To change a user's access level, use the Users tab, select Invite, and assign the user either Top-Level Admin or Organization Admin access. For example, a Top-Level Admin can change a user from Top-Level Admin to Organization Admin without removing the user's account.

Frequently Asked Questions

How do I get Organization Admin access?

Organization Admin access can only be granted by a Top-Level Admin for your organization.
If your organization already has a Top-Level Admin, ask them to add you as an Organization Admin using the steps above. The Top-Level Admin should verify that the invitation is sent to the correct email address and can confirm or update the email address associated with your Administrator account.

After receiving an invitation, sign off and check that the invitation email is addressed to the correct email account. If you registered with a participant profile instead of the required Administrator profile, ask the Top-Level Admin to send a new invitation to the correct email address; the invitation includes the Admin role.

If you are unsure who your Top-Level Admin is, contact your Career Services office or Big Interview Support for assistance.

I don't see Admin Mode.

If you don't see Back to Admin or the Admin Dashboard, your account may not currently have administrator permissions.
Only users with administrator access can use Admin Mode. Contact your organization's Top-Level Admin if you believe you should have administrator access.

Can I manually invite students if my organization uses Single Sign-On (SSO)?

Most organizations using Single Sign-On (SSO) have students access Big Interview by signing in through their institution's SSO login rather than receiving manual invitations.
Manual invitations are generally not recommended for SSO organizations unless your implementation specifically requires them.
If you're unsure which registration method your organization uses, contact your Customer Success Manager or Big Interview Support before inviting users.

How do I add another Top-Level Admin?

You cannot add a Top-Level Admin from the Add Org Admins page.
Instead, navigate to the Users tab, select Invite, and update the user's administrator level to Top-Level Admin. Existing Top-Level Admins can manage both Top-Level and Organization Admin access.

Updated on: 13/08/2026