Admin Status Levels

• Top-Level Admin (labeled in the app as Admin; appears as admin in administrative tables): This administrator has full access...
• Organization Admin (labeled in the app as Org Admin; appears as org_admin in administrative tables): Organization Admins can create custom...

App Label Quick Reference:

• Users tab categories: Admins / Org Admins
• Invite Users role dropdown: User / Admin / Org Admin
• Add Org Admins table (Role column): admin / org_admin

Additional Top-Level Admins cannot be created using the Add Org Admins option in the profile menu. To grant Top-Level Admin access, navigate to the Users tab, click Invite users, select Admin from the Role dropdown, and send the invite.

Adding Additional Admins

If a faculty or staff member needs to review videos from the Admin Dashboard or create custom interview sets or assignments, they will need administrator access.

Method 1:
Step 1: Click on Add Org Admins from the right account menu (under your name).
(Note: This area is specifically for adding Organization Admins and viewing existing administrators).

Step 2: Enter the email address for the admin you would like to add and click the green Continue button.

Step 3: If the user already has a Big Interview account, click Confirm. If they are a new user, enter their First Name, Last Name, and Password, then click Save.

Method 2:
Inviting Users via the Users Tab

1. Navigate to the Users tab in the main navigation.
2. Click the Invite users button to open the Invite Users modal.
3. Fill out the required fields: First Name, Last Name, Email Address, and Role (Select Admin or Org Admin).
4. Click Add, then click Invite Users.

Removing or Changing Admins

Revoking Access

1. Click on the profile dropdown menu and select Add Org Admins.
2. Scroll down to the list of current administrators.
3. Click the red Remove text next to the desired name to revoke administrator access entirely.

Changing or Upgrading an Existing Admin's Access Level To upgrade or change an existing user's role (for example, promoting an Organization Admin to a Top-Level Admin):

1. Navigate to the Users tab.
2. Click the Invite users button.
3. Enter the existing user's email address and select their new role (Admin or Org Admin) from the Role dropdown.
4. Click Add, then click Invite Users to dispatch the updated role invitation and upgrade their permissions.

Frequently Asked Questions

How do I get Organization Admin access?

Organization Admin access can only be granted by a Top-Level Admin for your organization.
If your organization already has a Top-Level Admin, ask them to add you as an Organization Admin using the steps above. The Top-Level Admin should verify that the invitation is sent to the correct email address and can confirm or update the email address associated with your Administrator account.

After receiving an invitation, sign in and check that the invitation email is addressed to the correct email account. If you registered with a participant profile instead of the required Administrator profile, ask the Top-Level Admin to send a new invitation to the correct email address; the invitation includes the Admin role.

If you are unsure who your Top-Level Admin is, contact your Career Services office or Big Interview Support for assistance.

I don't see Admin Mode.

If you don't see adminmode (located under Extra in the app switcher) or the Admin Dashboard, your account may not currently have administrator permissions. Contact your organization's Top-Level Admin if you believe you should have administrator access.

Can I manually invite students if my organization uses Single Sign-On (SSO)?

Most organizations using Single Sign-On (SSO) have students access Big Interview by signing in through their institution's SSO login rather than receiving manual invitations.
Manual invitations are generally not recommended for SSO organizations unless your implementation specifically requires them.
If you're unsure which registration method your organization uses, contact your Customer Success Manager or Big Interview Support before inviting users.

How do I add another Top-Level Admin?

You cannot add a Top-Level Admin from the Add Org Admins page. Instead, navigate to the Users tab, click Invite users, enter the user's email, and select Admin from the Role dropdown in the modal. This works both for inviting new accounts and for upgrading existing users to Top-Level Admin access.

Updated on: 02/10/2026