Camera & Mic Set Up
To have a smooth experience during your practice interviews or video assignments, it’s important to ensure your camera and microphone are properly set up. Follow this guide to get started.
Big Interview works best with the most recent version of Chrome or Firefox. To use your camera and microphone, you need to grant permissions to your browser.
Open your browser and navigate to the Big Interview website.
When prompted, select Allow for both the camera and microphone permissions.
If you don’t see a prompt, click on the lock icon or camera icon in your browser's address bar to adjust permissions.
If your camera or microphone isn't working, try these troubleshooting steps:
Open Settings > Privacy > Camera/Microphone.
Ensure access for apps is enabled, and your browser is listed under "Allowed apps."
Open System Preferences > Security & Privacy > Privacy tab.
Select Camera/Microphone from the left menu, and ensure your browser is checked.
Make sure your camera or microphone is plugged in and properly connected.
Select the correct device in your computer's audio/video settings.
If you’re still having trouble:
Update your browser to the latest version.
Ensure your camera and microphone drivers are up to date. Visit your device manufacturer’s website for instructions.
When you visit our mock interview practice area in Google Chrome and Firefox, you will likely be prompted in your browser to permit Big Interview to access your webcam and microphone.
Restart your computer: This can resolve many common issues.
Check background apps: Close apps that might be using your camera or microphone (e.g., Zoom, Teams).
Clear cache: Clearing your browser’s cache can resolve some access issues.
If you are still experiencing issues, check out the Advanced Troubleshooting Steps or contact Support.
Check Your Browser Permissions
Big Interview works best with the most recent version of Chrome or Firefox. To use your camera and microphone, you need to grant permissions to your browser.
Open your browser and navigate to the Big Interview website.
When prompted, select Allow for both the camera and microphone permissions.
If you don’t see a prompt, click on the lock icon or camera icon in your browser's address bar to adjust permissions.
Adjust Device Settings
If your camera or microphone isn't working, try these troubleshooting steps:
On Windows:
Open Settings > Privacy > Camera/Microphone.
Ensure access for apps is enabled, and your browser is listed under "Allowed apps."
On Mac:
Open System Preferences > Security & Privacy > Privacy tab.
Select Camera/Microphone from the left menu, and ensure your browser is checked.
For External Devices:
Make sure your camera or microphone is plugged in and properly connected.
Select the correct device in your computer's audio/video settings.
Update Drivers and Software
If you’re still having trouble:
Update your browser to the latest version.
Ensure your camera and microphone drivers are up to date. Visit your device manufacturer’s website for instructions.
When you visit our mock interview practice area in Google Chrome and Firefox, you will likely be prompted in your browser to permit Big Interview to access your webcam and microphone.
Troubleshooting Tips
Restart your computer: This can resolve many common issues.
Check background apps: Close apps that might be using your camera or microphone (e.g., Zoom, Teams).
Clear cache: Clearing your browser’s cache can resolve some access issues.
If you are still experiencing issues, check out the Advanced Troubleshooting Steps or contact Support.
Updated on: 27/12/2024
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