Articles on: Admin Users

Removing Users

Organizations can manage user access and account removal directly through their preferred setup. The process for removing users differs depending on whether your organization uses SSO or self-registration.

For Organizations Using SSO

If your organization uses Single Sign-On (SSO), user accounts are managed through your institution’s Identity Provider (IdP). Your team is responsible for deactivating accounts within that system to ensure identity and authentication remain under your organization’s control.

For Organizations Using Self-Registration

If your users create accounts through self-registration, you can request removals by sending a CSV file to support@biginterview.com that includes:

First Name
Last Name
Email Address

Our team will process the removal request on your behalf.

Deleting a claimant account so they can be re-entered

If a claimant account contains incorrect information and needs to be re-entered, provide Big Interview Support with the claimant’s email address and request deletion of the current account. After the account is deleted, wait briefly, then re-enter the claimant and invite them to their workflow. Ensure the claimant’s information is correct before sending the invitation.

Tip: Many university subscription agreements include alumni access. It is often unnecessary to remove students who have graduated.

Managing Admin Users

To manage organization admins:

Open the Dropdown Menu in the top-left corner of the screen.
Select Admin Mode.
In Admin Mode, open the Profile Dropdown Menu in the top-right corner.
Select Add Org Admins. This area allows you to view and remove organization admins and add secondary admins.
To add a top-level admin or secondary admin, go to the Users tab in Admin Mode.

Note: The Add Org Admins area only allows secondary admins to be added. Both top-level and secondary admins can be added through the Users tab.
Only users with the appropriate top-level administrative permissions can add or remove organization admins.
This action immediately revokes their administrative access.

FAQ

How do I remove or delete a user account?

Answer:
The process depends on whether you want to delete your own Big Interview account or remove another user from your organization's Big Interview account.

I want to delete my own account

If you would like to delete your personal Big Interview account, please contact Big Interview Support, and we'll be happy to assist you.

I'm an administrator removing another user

SSO organizations: Users should be deactivated through your organization's Identity Provider (IdP).
Self-registration organizations: User removals are handled by Big Interview Support. Please contact Support with the user's first name, last name, and email address, and we'll assist with removing the account.

If you're unsure which type of account your organization uses, or you're not sure whether your request is for your own account or another user's account, please contact Big Interview Support at support@biginterview.com for assistance.

Updated on: 13/08/2026

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