Big Interview uses highly reputable emailing domains to ensure that emails are delivered. However, email delivery can still sometimes fail due to various security systems in between Big Interview and students.

In order to ensure email deliverablity, Big Interview monitors and acts on spam scores, blacklisting, IP throttling and more.

In addition to whitelisting IPs and domains, please identify any internal limitations you may have with receiving email and surface them to our Support Team.

 

Whitelist by IP

We send email from a dedicated set of IP addresses, please whitelist all of these:

149.72.130.208

198.37.155.82

 

Whitelist by Domain (Optional)

biginterview.com

mail.biginterview.com

email.biginterview.com

o2.ptr3529.biginterview.com

 

How to Whitelist if you use Google Apps

Google Apps Console for Gmail as this will ensure no messages are flagged as spam. This can be accomplished by following this: https://support.google.com/a/answer/60751?hl=en

There are also some general guidelines for bulk emailing recommended by Google if you are mass emailing using Handshake: https://support.google.com/mail/answer/81126

 

How to Whitelist if you use Microsoft Office 365

Office 365 admin portals. This can be accomplished by following this: https://technet.microsoft.com/en-us/library/jj200718(v=exchg.150).aspx

Note: The new 'Clutter' folder can also be an issue. Please see this guide and share with users if this occurs: https://nicholscollege.bloomfire.com/posts/2536460-how-to-stop-mail-from-going-to-clutter-folder