> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.biginterview.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Canceling your Account

**PLEASE NOTE:** The information below relates to **consumer accounts only** *(and not school, library, or government-related user accounts).*

Canceling your Big Interview subscription is straightforward. Once confirmed, you will not be charged again. We’re sorry to see you go, but if you’re moving on because you landed a new role—congratulations!

1. First, log in to your Big Interview account at [https://app.biginterview.com](https://app.biginterview.com/).

2. Navigate to your "My Account" page.

![](https://storage.crisp.chat/users/helpdesk/website/d96a1ff9d4ca5000/screen-shot-2021-07-20-at-1140_162p9hr.png)

3. Then, select the "Billing" section.

![](https://storage.crisp.chat/users/helpdesk/website/d96a1ff9d4ca5000/screen-shot-2021-07-20-at-1136_7nlt01.png)

4. Click "Cancel Subscription."

![](https://storage.crisp.chat/users/helpdesk/website/d96a1ff9d4ca5000/screen-shot-2021-07-20-at-1142_u9hlon.png)

5. Provide a brief reason for canceling your account (there is a 10-character minimum in the form), and submit by clicking "Cancel Subscription." The more information you can give us here, the better we can make Big Interview in the future (whether for you or other users)!

![](https://storage.crisp.chat/users/helpdesk/website/d96a1ff9d4ca5000/screen-shot-2021-07-20-at-1143_1sif5qg.png)

6. You'll receive confirmation that the cancellation has been successful. Thanks for using Big Interview, and best of luck!

7. To request an eligible refund, contact support@biginterview.com. Refunds outside the 30-Day Money Back Guarantee require additional review. Complete the Refund Request form at https://biginterview.typeform.com/to/n0X8Ax when support asks you to provide more information.

Refunds are generally processed for eligible recent charges; requests for multiple years of unused subscription charges are not credited under the stated policy. Once a refund has been processed, the time it takes to appear in your bank or credit card account may vary depending on your financial institution. Contact your bank or credit card provider if you have questions about their processing times.